10-day risk-free returns

Not thrilled with your new product? No problem! SuperStore offers an easy return within 10 days of delivery.

How to return the product?

1.Initiate the return: Send an email to support@supergo.in with the subject "Return Request - < Order number >" and include the following details:
· Full name
· Order number (you will find this in the email when you placed the order)
· Email ID
· Phone number
· Collection address
· Reason for return
2.Schedule collection: After receiving your request, we'll contact you to set up a free doorstep collection.
3.Prepare for return: Carefully disassemble the product and pack it back into its original packaging.
4.Receive your refund: Once the product is collected and inspected, your refund will be processed.

Terms & Conditions

Return period: You have 10 calendar days from the date of delivery to return your product, as per our tracking records.
Eligibility requirements:
· All items must be returned in their original factory packaging and in “like new” condition.
· All parts must be intact and undamaged.
· Items returned in other than “like new” condition will be subject to a 15% restocking fee. The restocking fee will be deducted from your refund.
Damage fees: If the product is damaged upon return due to any reason, a fee of up to 50% of the purchase or product value may be applied, depending on the product's condition and packaging after inspection.

Order Cancellation

1. Before Dispatch:
Orders are usually dispatched within 6–12 hours of being placed. If you cancel within 6 hours, your cancellation will be accepted. A 3% Razorpay payment processing fee will be deducted from your refund. No freight or other charges will apply.

2. After Dispatch:
Once dispatched (with tracking details provided), cancellations depend on shipment status. If the shipment can be retrieved easily, no freight charges will apply. If the shipment is already in transit, the refund will be processed after deducting freight charges (ranging from ₹800 to ₹2000, depending on product weight and destination).

Important notes

· Refund processing: Returned items are subject to inspection prior to issuing a refund. Refunds will be issued to the original source of payment. Please allow up to 7-10 business days for the refund to be credited to original payment method once we have all necessary information.
· Marketplace purchases: This return policy applies only to products purchased from our online store. For items bought from online marketplaces (such as Amazon), please refer to the respective marketplace's return policies.